Refund and Returns Policy

Delivery Information

At Aastha Enterprise, we are committed to delivering your home and kitchen appliances safely and on time. We offer delivery across India and provide tracking details once your product is dispatched.

Delivery Timelines:

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 5–8 business days
• Remote/Rural Areas: 7–10 business days

Order Dispatch:

• Orders are processed within 1–2 business days after payment.
• You will receive an email or SMS notification with tracking information.

If you experience delays or haven’t received your order, contact us at:

📧 Email: [email protected]
📞 Phone: +91 9904854228

Returns Policy

If you’re not satisfied with your purchase, you may return the product within 2 days of delivery.

Return Conditions:

• Product must be unused, in original packaging, and in saleable condition.
• All original accessories, manuals, and the invoice must be included.
• Return shipping is at the customer’s expense.
• Return requests after 2 days from delivery are not eligible.

How to Request a Return:

• Email us on [email protected] or call +91 9904854228.
• Follow the return instructions provided by our team.
• Use a trackable courier service for returns.

Refunds

Once your return is received and inspected, we’ll notify you of approval status.

Refund Process:

• Approved refunds are processed back to your original payment method.
• May take 7–10 business days to reflect based on your bank or provider.
• Shipping charges are non-refundable.

Non-Refundable Items:

• Discounted or sale items
• Shipping and handling costs

ReplacementsTerms and Conditions

We offer replacements only if the product is damaged or has technical defects on delivery.

Replacement Window:

• Must be requested within 2 days from the date of delivery.

Required for Damage Claims:

• A clear unboxing video is mandatory.
  • Video must start before the package is opened.
  • Must show the full unpacking process and damage/defect.

How to Request a Replacement:

• Email us on [email protected] or call on +91 9904854228 within 2 days of delivery.
• Include:
  • Order number
  • Unboxing video and photos
  • Description of the issue
• Our team will verify and provide further instructions.

Shipping Info:

• You bear the return shipping cost for damaged items.
• We cover the shipping for the replacement product.

Exchanges

We do not support direct exchanges. Please return the item and place a new order for the desired product.

Gifts

If marked as a gift and shipped directly to you:

• You’ll receive gift credit upon return approval.
• A gift certificate will be sent once the return is received.

Late or Missing Refunds

If you haven’t received your refund:

1. Recheck your bank account
2. Contact your credit card company or payment service
3. Still no refund? Contact us at:
   📧 [email protected]
   📞 +91 9904854228

Our Rights

Aastha Enterprise reserves the right to:

• Accept or reject returns/refunds at our sole discretion
• Deny claims missing required documentation (like the unboxing video)

Need Help?

We’re here to assist you at every step:

📧 Email: [email protected]
📞 Phone: +91 9904854228

Thank you for choosing Aastha Enterprise — where reliability meets satisfaction!