Shipping Policy

At Aastha Enterprise, we understand the importance of timely delivery of your orders. That’s why we have designed our shipping policy to ensure that your orders are processed and delivered as quickly as possible. We work with trusted carriers to provide fast and secure shipping to your doorstep. To learn more about our shipping process, please read our Shipping Policy below.

Introduction

This Shipping Policy is applicable to all products sold by Aastha Enterprise through our website or other channels. We are committed to providing our customers with a seamless and hassle-free shipping experience.

Shipping Charges

Shipping charges are calculated based on the weight and size of the product, as well as the delivery location. We offer free shipping for all orders above Rs. 1000. For orders below Rs. 1000, a nominal shipping charge will be applied. The shipping charges will be displayed during the checkout process.

Shipping Methods

We offer standard shipping through various carriers such as India Post, Bluedart, Delhivery, Pickrr, Shiprocket, Bigship, FedEx and many more. The shipping carrier will be selected based on the delivery location and the weight and size of the product. Delivery time may vary depending on the shipping carrier and the delivery location. We do not offer expedited shipping at this time.

Order Processing and Tracking

All orders are processed within 1-2 business days of order confirmation. Once the order has been processed, we will provide you with a tracking number that can be used to track your order on the carrier’s website. You will receive an email notification with the tracking number once your order has been shipped.

Delivery Time

Delivery time may vary depending on the shipping carrier and the delivery location. Standard delivery usually takes 3-7 business days. Delivery times may be longer for remote locations or during peak periods such as holidays or sales events. We are not responsible for any delays caused by the shipping carrier or customs clearance procedures.

Delivery Address

Please ensure that you provide the correct delivery address at the time of order placement. We are not responsible for any delays or delivery failures due to an incorrect address provided by the customer. If you need to change the delivery address after the order has been placed, please contact us as soon as possible.

Delivery Attempts

The shipping carrier will usually make three delivery attempts to deliver the package. If the package remains undelivered after three attempts, it will be returned to us. We will contact you to arrange for reshipment. If you are not available to receive the package during the delivery attempts, you may need to pick up the package from the carrier’s office.

Shipping Restrictions

We do not ship to PO Box addresses or international addresses. We only ship to addresses within India.

Order Cancellation

Once an order has been shipped, it cannot be cancelled. If you wish to cancel an order, please contact us immediately after placing the order. We will do our best to cancel the order before it is shipped. If the order has already been shipped, you may need to return the product as per our return policy.

Shipping Damages

If you receive a damaged product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund. Please keep the original packaging and the damaged product for inspection. We may require photographic evidence of the damage.

Shipping Disclaimer

We are not responsible for any delays, damages, or lost packages caused by the shipping carrier. However, we will do our best to assist you in resolving any issues related to shipping. If you have any questions or concerns about shipping, please contact us.

Import Duties and Taxes

Any import duties or taxes imposed by the destination country are the responsibility of the customer. We do not collect any import duties or taxes at the time of purchase.

Delivery Fees Delivery

fees are non-refundable, except in cases where we have made an error in shipping the wrong product or a damaged product. We may charge additional fees for re-delivery or re-shipment due to an incorrect address provided by the customer.

Order Tracking

You can track your order by logging into your account on our website and checking the order status. Alternatively, you can use the tracking number provided in the email notification to track your order on the carrier’s website.

Delivery Confirmation

Once your package has been delivered, you will receive a delivery confirmation email. If you have not received a delivery confirmation email within 3 business days of the expected delivery date, please contact us.

Holiday Shipping

Please note that delivery times may be longer during holidays and sales events. We recommend placing your order well in advance to ensure timely delivery.

Order Fulfillment

We make every effort to fulfill your order as soon as possible. However, in some cases, we may be unable to fulfill your order due to product unavailability or other reasons. In such cases, we will notify you and refund your payment.

Return Shipping

If you need to return a product for any reason, you are responsible for the return shipping charges. We recommend using a shipping carrier that provides tracking and insurance for the return shipment. We are not responsible for any lost or damaged packages during the return shipment.

Change in Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice. Any changes to the Shipping Policy will be effective immediately upon posting on our website.

If you have any questions or concerns about our shipping policy, please contact us. We are always here to assist you in any way we can.